Return, Refund and Order Cancellation Policy:

1. Delivery, Title, and Risk

1.1 Delivery Conditions

Printmaker will dispatch all physical products to the shipping address provided by the customer at the time of order confirmation. Orders will be processed only after full payment has been verified and authorized. Deliveries are handled through trusted local third-party logistics partners to ensure secure and timely fulfillment.

Products are packaged using standard commercial packaging methods to safeguard them during transit. Delivery timelines provided at checkout are estimates only and are not guaranteed, as they may vary based on product type, order volume, production capacity, and delivery location.

Free delivery is available for orders that meet the minimum quantity requirement, which will be specified at the time of ordering or during quotation. Orders below the minimum threshold may incur additional delivery charges, which will be communicated in advance.

Printmaker does not offer international shipping. The company is not responsible for delivery delays resulting from courier issues, incomplete or incorrect shipping details, or customer unavailability at the time of delivery. Customers are advised to provide accurate contact and delivery information to ensure successful delivery.

1.2 Partial and Advance Deliveries
Printmaker may fulfill orders in full or in part at its discretion. Multiple shipments or instalments may be used depending on production and availability. Each shipment is considered a separate transaction and may be invoiced independently. Delays or issues in one shipment do not permit cancellation of remaining deliveries. Early deliveries are allowed and must be accepted.

1.3 Transfer of Risk and Ownership
Risk of loss or damage transfers to the customer upon handover to the shipping carrier. Ownership also transfers at this point, unless otherwise agreed in writing. Printmaker is not liable for shipping carrier errors or delays post-dispatch.

1.4 Delivery of Digital Products
Digital goods are considered delivered once emailed to the registered address or made available via secure download. Customers are responsible for maintaining accurate contact information.

1.5 Inspection and Claims
Customers must inspect all deliveries promptly. Any damage or discrepancy must be noted on the delivery slip (if available) and signed by the courier. If no documentation is provided, customers must inspect the goods within:

  • 2 calendar days (business customers), or

  • 1 week (consumers purchasing for personal use).

Claims must be submitted in writing, citing the order number, issue details, and photographic evidence. Claims outside the stated timeframe may be rejected.

2. Return and Refund Policy

2.1 General Conditions
As all products are custom-made, returns and refunds are only accepted for manufacturing defects or shipping damage. Correctly fulfilled orders based on approved specifications are non-refundable and non-returnable. This policy complies with applicable consumer laws.

2.2 Eligibility for Refund or Replacement
Refunds or replacements are granted if:

  • The product has a verified manufacturing defect.

  • It deviates from the approved proof/specifications.

  • It was damaged in transit (reported within the required period).

  • The order was cancelled before production began.

2.3 Reporting Timeframes
Claims must be submitted in writing to Printmaker Customer Care within:

  • 14 days of delivery (business orders), or

  • 2 months from issue discovery (consumer orders).

All claims must include order number, description of issue, and supporting visuals. Late submissions will not be accepted.

2.4 Exclusions
Refunds/replacements are not available for:

  • Customer errors in file submission or design.

  • Minor color differences between screen and print.

  • Delivery delays due to third parties or force majeure.

  • Returns without prior written approval.

2.5 Method of Refund
Approved refunds will be issued to the original payment method or as store credit, at Printmaker’s discretion. Processing may take up to 10 business days. A complimentary reprint may be offered as an alternative.

2.6 Return of Goods
Where return is required, products must be sent back in original condition and packaging. Return shipping for defective items will be covered by Printmaker. Returned goods become the property of Printmaker.

3. Order Cancellation Policy

3.1 Customer-Initiated Cancellations
Orders may be cancelled only if production has not yet started. Requests must be submitted in writing with order details. Full refunds apply to such cancellations.

3.2 Post-Production Commencement
Once production begins, orders cannot be cancelled. Customers remain responsible for the full cost. Design service charges may still apply even if printing has not started.

3.3 Printmaker-Initiated Cancellations
Printmaker may cancel orders due to:

  • Non-payment within specified terms.

  • Customer inaction on proofs or content approvals.

  • Violation of terms of use.

  • Operational or supply chain disruptions.

In such cases, unprocessed orders will be refunded in full.

3.4 Order Modifications
Changes may be allowed before production starts. No modifications are permitted once production is underway. Customers must ensure all specifications are final at submission.

3.5 Refunds for Cancelled Orders
Approved cancellations will be refunded within 10 business days to the original payment method. Store credit may be issued when appropriate. Partial refunds may apply where design or pre-production work has been completed.

Printmaker.sc
Email: [email protected]
Phone: +248 2544447
Address: First Floor, Adam Moosa Building, Victoria, Mahe, Seychelles.