At PrintMaker.sc, we are committed to providing you with quality digital products and excellent customer service. We understand that there might be instances where you need to return a product or request a refund. Please review our Refund and Returns Policy below for detailed information on the process.

1. Returns Eligibility

We accept returns for the following reasons:

  • Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our Customer Support within 7 days of receiving the product. We will require photographic evidence of the damage or defect.

  • Incorrect Product: If you receive a product that is different from what you ordered, please contact our Customer Support within 7 days of receiving the product.

2. Returns Process

If your return request is eligible based on the criteria above, please follow these steps:

a. Contact Customer Support: Send an email to [email protected] within 7 days of receiving the product. Include your order number, a description of the issue, and any relevant photographs.

b. Return Authorization: Our Customer Support will review your request and provide you with instructions for returning the product. Do not return any items without receiving authorization from us.

c. Packaging: Pack the product securely in its original packaging, including all accessories and documentation. Ship the item to the address provided by our Customer Support.

3. Refunds

Refunds will be processed based on the nature of the return:

  • Defective or Damaged Products: If the product is confirmed to be defective or damaged, we will provide you with a full refund, including shipping costs.

  • Incorrect Product: If you receive a product different from what you ordered, we will provide you with a full refund or send you the correct product, based on your preference.

4. Non-Eligible Returns

We do not accept returns for the following reasons:

  • Change of Mind: We do not offer returns or refunds due to a change of mind. Please review your order carefully before completing the purchase.

5. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please feel free to contact us at:

  • Email: [email protected]
  • Address: First floor, Adam Moosa Building, Francis Rachel Street, Victoria, Seychelles
  • Phone: (248) 2544447

Please note that our Refund and Returns Policy is subject to change, and we recommend reviewing this policy periodically. By using our website and services, you acknowledge that you have read, understood, and agreed to our Refund and Returns Policy.